Support
Most things are faster to fix through your school. Here is who to ask for what.
Something is wrong with today's order
Ask your school first. Your school's parent group runs its own menu, prices, volunteers and refunds, and they can see your order and fix it during pickup. We cannot hand you a coffee from here, and going through us is slower.
Refunds
Refunds are issued by your school, not by us. Money for an order goes directly to the school's own account, so they are the ones who can return it. A refund can come back to your card or as credit on your account — your school decides which.
Anything else
For account problems, a copy of your data, deleting your account, a privacy question, or a bug in the app:
Deleting your account
You can do this yourself in the app, under your profile — no need to write to us. What is kept and what is removed is set out on the privacy page.
For parent groups
If your school's parent group is interested in using Car Line Market, write to the same address. Car Line Market is pre-launch and working with a single pilot school, so we are not onboarding widely yet.